One or Zero Helpdesk is a great open source customer support tool.

• Easy to understand and use
• Password encryption
• Completely Scalable

• Customizable category list
• Customizable platform list
• Customizable status list
• Customizable priority list
• Easy to configure users/supporters/admins
• Simple user group creation and maintenance
• Simple supporter group creation and maintenance
• Encryption of passwords
• Easy to add announcements/news section
• Tickets can be created by users or supporters
• Ticket search options
• User/Supporter group ticket statistics
• Individual ticket statistics

• Customizable url settings
• Optional integrated forum (recommended: XMB Forum)
• Optional SSL support for secure transfer of passwords
• Optional Pager Gateway support for paging supporters
• Configurable sendmail based on platform
• Optional Who's Online status
• Easy Upgrades
• Optional themes support
• Optional Integrated Knowledge Base
• Time Tracking Capabilities
• Public/Private system settings

• PHP 4.0 or higher
• Web Server (IIS/Apache/other)
• MySQL v3.23+
• SMTP server for email support
• SSL for secure password transaction
• Optional Forum Software (recommended: XMB Forum)

• Hosting
• Specialty Hosting
• E-Commerce
• Auction
• Musician
• Newspaper
• Support
• Domain Name Registration
• Active Newsware Content Management
• Customer Support Software
• Resellers

By selecting this package, you will have 450 MB disk space, 18 GB of transfer, and all the extras included in the Bronze Hosting Plan

Software Licensing Costs: $0.00. Setup Cost: $130.00. Monthly Hosting: $18.49. Pay for a year in advance and we will waive the setup cost!