One or Zero Helpdesk is a great open source customer support tool.

Features:
  • Easy to understand and use
  • Password encryption
  • Completely Scalable
Basic Features:
  • Customizable category list
  • Customizable platform list
  • Customizable status list
  • Customizable priority list
  • Easy to configure users/supporters/admins
  • Simple user group creation and maintenance
  • Simple supporter group creation and maintenance
  • Encryption of passwords
  • Easy to add announcements/news section
  • Tickets can be created by users or supporters
  • Ticket search options
  • User/Supporter group ticket statistics
  • Individual ticket statistics
Extended Features:
  • Customizable url settings
  • Optional integrated forum (recommended: XMB Forum)
  • Optional SSL support for secure transfer of passwords
  • Optional Pager Gateway support for paging supporters
  • Configurable sendmail based on platform
  • Optional Who's Online status
  • Easy Upgrades
  • Optional themes support
  • Optional Integrated Knowledge Base
  • Time Tracking Capabilities
  • Public/Private system settings
Requirements:
  • PHP 4.0 or higher
  • Web Server (IIS/Apache/other)
  • MySQL v3.23+
  • SMTP server for email support
  • SSL for secure password transaction
  • Optional Forum Software (recommended: XMB Forum)

By selecting this package, you will have 450 MB disk space, 18 GB of transfer, and all the extras included in the Bronze Hosting Plan

Software Licensing Costs: $0.00. Setup Cost: $130.00. Monthly Hosting: $18.49. Pay for a year in advance and we will waive the setup cost!


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